Request deletion of your Filmsy data
For the Filmsy: AI Photo Effects Android and iOS app, operated by Zigmas Reisas.
How to request deletion
- Open Filmsy and go to Settings.
- At the bottom you will see Support ID followed by a long string of letters and numbers. Press and hold it to select and copy it. This is the only identifier we hold, so we cannot find your record without it.
- Email zigmasreisas@gmail.com with the subject "Delete my Filmsy data" and paste the Support ID into the message.
We delete the matching record and reply to confirm, normally within a few days and always within 30 days of the request.
What gets deleted, and what we never had
| Data | What happens |
|---|---|
| Your anonymous ID | Deleted. A random string generated on first launch; it is not linked to your name, email, or phone number. |
| Credit balance and subscription tier | Deleted. Note that this includes any credits you have paid for and not yet spent — deleting is irreversible and we cannot restore them. |
| Daily generation count | Deleted. Used only to reset the free daily allowance. |
| Credit ledger | Deleted, except where we are required to keep a purchase record for tax or chargeback purposes, in which case only the store's own transaction identifier and amount are retained — never your anonymous ID. |
| Your photos | Never stored. A photo is held in memory only for the seconds the generation takes and is never written to any database or file storage, so there is nothing to delete. Edited results are saved only to your own device. |
Deleting the app
Uninstalling Filmsy does not delete the record, because the record is what remembers credits you paid for. Email us as above if you want it erased.